We want you to purchase Railworks Studio software with confidence. This policy explains how to evaluate our software before you buy, and how refunds are handled for each place you can buy it.
Where You Purchased Matters
How a refund is handled depends on where you bought the software.
Purchased directly from Railworks Studio — Purchases made through railworksstudio.com are covered by the Torus Train Ops terms below.
Purchased through Google Play or the Apple App Store — Purchases made through Google Play or the Apple App Store are handled entirely by those stores and are subject to their own refund policies and time limits, not ours. We are not able to issue refunds for store purchases. Refund requests must be made directly to:
- Google Play — Google Play Help
- Apple App Store — Apple’s “Report a Problem” page
You’re still welcome to contact us at support@railworksstudio.com if you’re having trouble with the app. We’re glad to help even when the refund itself has to go through the store.
Torus Train Ops
Torus Train Ops includes a 30-day free trial so you can evaluate the software before purchasing. Because the full software can be evaluated during the trial period, Torus Train Ops purchases are non-refundable once completed, except where required by law or otherwise provided by the payment processor.
Our Goal
We genuinely want our customers to enjoy using our software. If you’re experiencing installation problems, technical issues, or have questions about how the software works, we’re happy to help.
Processing Time
Where a refund is issued, it is processed through the payment provider that handled the original purchase. Depending on your financial institution, funds may take several business days to appear in your account.
Refunds approved by Google Play or the Apple App Store are processed on their timelines.
Policy Changes
Railworks Studio reserves the right to update this policy as our products and services evolve. The current version will always be published on our website.
© 2026 Railworks Studio LLC. All rights reserved. | support@railworksstudio.com